Professional Moss Roof Care Guide

Last Updated: January 2025

1. Introduction

GreenRoof Masters Netherlands ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our moss roof maintenance services in the Netherlands.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Roof type and property details
• Service preferences and maintenance inquiries
• Communication preferences

3. How We Use Your Information

We use the information we collect to:

• Provide our moss roof maintenance guide and services
• Respond to your inquiries and service requests
• Send you relevant information about eco-friendly roofing solutions
• Improve our website and service offerings
• Comply with legal obligations in the Netherlands

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Professional partners for service delivery
• Legal authorities when required by Dutch law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Under GDPR and Dutch privacy law, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Object to data processing
• Data portability

7. Contact Us

For privacy-related questions or to exercise your rights, please contact us at: privacy@greenroofmasters.nl

Last Updated: January 2025

1. Agreement to Terms

By accessing or using GreenRoof Masters Netherlands services, you agree to be bound by these Terms of Service and all applicable laws and regulations in the Netherlands.

2. Services Description

GreenRoof Masters Netherlands provides:

• Educational materials about moss roof maintenance
• Professional consultation services
• Eco-friendly roofing care recommendations
• Connection to certified maintenance professionals

3. User Obligations

You agree to:

• Provide accurate and complete information
• Use our services for lawful purposes only
• Not misuse or abuse our website or services
• Respect intellectual property rights

4. Intellectual Property

All content, materials, and resources provided by GreenRoof Masters Netherlands, including our moss roof maintenance guide, are protected by intellectual property laws in the Netherlands and internationally.

5. Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. Services may be modified or discontinued at any time.

6. Limitation of Liability

GreenRoof Masters Netherlands provides information and guidance but is not liable for:

• Property damage resulting from self-performed maintenance
• Third-party service provider actions
• Indirect or consequential damages

7. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved in Dutch courts.

8. Contact Information

For questions about these Terms, contact us at: info@greenroofmasters.nl

Last Updated: January 2025

1. Free Services

Our moss roof maintenance guide and initial consultation are provided free of charge. No refunds are applicable for free services.

2. Paid Services

For any paid professional services, the following refund policy applies:

3. Consultation Services

• Full Refund: Available within 24 hours of booking if consultation has not yet occurred
• 50% Refund: Available within 48 hours of consultation if you are not satisfied
• No Refund: After 7 days from service completion

4. Maintenance Service Packages

• Refunds available before service commencement
• Partial refunds for unused portions of service packages
• No refunds after service completion unless quality standards are not met

5. Refund Process

To request a refund:

• Contact us at refunds@greenroofmasters.nl
• Provide your order/booking number
• Explain the reason for your refund request
• Allow 5-10 business days for processing

6. Quality Guarantee

We stand behind the quality of our services. If professional maintenance services do not meet agreed-upon standards, we will either:

• Re-perform the service at no charge
• Provide a full or partial refund
• Offer service credits for future use

7. Non-Refundable Items

• Digital materials already downloaded
• Completed consultations
• Third-party products or materials purchased
• Services rendered in full

8. Exceptional Circumstances

In cases of service provider unavailability, extreme weather conditions in the Netherlands, or other force majeure events, we will work with you to reschedule or provide appropriate refunds.

9. Contact for Refunds

For refund inquiries, please email: refunds@greenroofmasters.nl or call our customer service team during business hours.

Last Updated: January 2025

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and allow certain features to function properly.

2. Types of Cookies We Use

Essential Cookies:

• Required for website functionality
• Enable form submissions and secure connections
• Remember your cookie consent preferences

Functional Cookies:

• Remember your preferences and settings
• Enhance user experience
• Store language and location preferences

Analytics Cookies:

• Help us understand how visitors use our website
• Track page visits and user behavior
• Improve our content and services

3. How We Use Cookies

We use cookies to:

• Ensure our website functions properly
• Remember your moss roof maintenance guide request
• Understand which content is most valuable to visitors
• Improve our eco-friendly roofing resources
• Provide personalized content recommendations

4. Third-Party Cookies

We may use third-party services that set cookies, including:

• Analytics providers to understand website usage
• Social media platforms if you interact with embedded content
• Email marketing services for newsletter delivery

5. Managing Cookies

You can control cookies through:

• Cookie Banner: Accept or decline cookies when you first visit
• Browser Settings: Most browsers allow you to refuse or delete cookies
• Opt-Out Tools: Use browser extensions or privacy tools

6. Impact of Disabling Cookies

If you disable cookies, some website features may not function properly:

• Form submissions may not work correctly
• Your preferences won't be saved
• Website performance may be affected

7. Cookie Duration

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (typically 1 year)

8. Your Consent

By using our website, you consent to our use of essential cookies. For non-essential cookies, we request your explicit consent through our cookie banner.

9. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. Check this page regularly for updates.

10. Contact Us

For questions about our cookie practices, contact us at: privacy@greenroofmasters.nl